Comments on: Coricraft http://www.houseintohome.co.za/coricraft/coricraft/ Some tips, tricks and suggestions for home improvement and interior decorating Fri, 03 Feb 2012 12:27:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Pat Hipkisshttp://www.houseintohome.co.za/coricraft/coricraft/#comment-3790 Pat Hipkiss Mon, 23 Jan 2012 09:55:25 +0000 http://www.houseintohome.co.za/?p=206#comment-3790 Extremely disapointed with the quality/standard or lack thereof of the furniture i have purchased from Coricraft. Bought 2 couches June/July 2011 which were so badly put together they were made so that the covers could be removed - the fit was just unbelievable. Must say I did contact them and after a lengthy period of moaning they sent someone out to inspect and they were in agreement that they were in a disgusting state. I then decided to chose other couches, L-shaped and when they arrived and hooked together the one is slightly shorter than the other and the main body of one of the couches is all wrinkled. Looks as if the padding inside has come adrift and is now rolling over itself. Made complaint in November/December 2011 told only would be able to have the problem sorted out towards the end of January 2012, they have no material left to fix the problem so had to purchase new. So will my two couches match? I have left messages for them to get back to me and confirm the situation - TO NO AVAIL!!!! I WOULD NEVER PURCHASE ANYTHING ELSE FROM CORICRAFT - which is really a pity because they do have some really nice looking furniture!!!! but badly made and also takes forever to deliver. My problem I felt was that I paid cash for both couches and a diningroom suite - NEVER AGAIN!! Extremely disapointed with the quality/standard or lack thereof of the furniture i have purchased from Coricraft. Bought 2 couches June/July 2011 which were so badly put together they were made so that the covers could be removed – the fit was just unbelievable. Must say I did contact them and after a lengthy period of moaning they sent someone out to inspect and they were in agreement that they were in a disgusting state. I then decided to chose other couches, L-shaped and when they arrived and hooked together the one is slightly shorter than the other and the main body of one of the couches is all wrinkled. Looks as if the padding inside has come adrift and is now rolling over itself. Made complaint in November/December 2011 told only would be able to have the problem sorted out towards the end of January 2012, they have no material left to fix the problem so had to purchase new. So will my two couches match? I have left messages for them to get back to me and confirm the situation – TO NO AVAIL!!!! I WOULD NEVER PURCHASE ANYTHING ELSE FROM CORICRAFT – which is really a pity because they do have some really nice looking furniture!!!! but badly made and also takes forever to deliver. My problem I felt was that I paid cash for both couches and a diningroom suite – NEVER AGAIN!!

]]> By: Renehttp://www.houseintohome.co.za/coricraft/coricraft/#comment-3461 Rene Wed, 27 Apr 2011 05:49:22 +0000 http://www.houseintohome.co.za/?p=206#comment-3461 Well thank you very much for all the info. I was considering buying a few things from Coricraft, but really dont need to start off any kind of relationship like this. I will rather google and find out who HAS got good service levels. Shame on them! I feel sorry for the sales people. Those really good sales people should be head hunted by similar furniture companies who actually do have good service so that these guys can actually shine for the efforts they make. Will definitely not be buying from them and have sent this website to my friend who said their products are beautiful. I am sure she has not bought anything yet, so will warn her. Life is too short to have to go through this drama. I have been warned and will take heed. Well thank you very much for all the info. I was considering buying a few things from Coricraft, but really dont need to start off any kind of relationship like this. I will rather google and find out who HAS got good service levels. Shame on them! I feel sorry for the sales people. Those really good sales people should be head hunted by similar furniture companies who actually do have good service so that these guys can actually shine for the efforts they make. Will definitely not be buying from them and have sent this website to my friend who said their products are beautiful. I am sure she has not bought anything yet, so will warn her. Life is too short to have to go through this drama. I have been warned and will take heed.

]]> By: Christen van den Heeverhttp://www.houseintohome.co.za/coricraft/coricraft/#comment-2114 Christen van den Heever Mon, 19 Jul 2010 08:47:05 +0000 http://www.houseintohome.co.za/?p=206#comment-2114 Don't EVER buy from Coricraft, they have terrible service, long waiting times for delivery and they deliver damaged goods. The worst company I have ever dealt with. NEVER AGAIN!! Don’t EVER buy from Coricraft, they have terrible service, long waiting times for delivery and they deliver damaged goods. The worst company I have ever dealt with. NEVER AGAIN!!

]]> By: Jameshttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1908 James Wed, 19 May 2010 12:51:58 +0000 http://www.houseintohome.co.za/?p=206#comment-1908 In case anybody would like to read it, a visitor to this site wrote a pretty extensive letter to the Coricraft CEO and wanted it published on this site.It details the delivery policy and refund/return policy.Quite a long read :-)<b><a href="http://www.houseintohome.co.za/coricraft/coricraft-refund-policy-hell/" rel="nofollow">Coricraft Refund Policy Hell</a></b> In case anybody would like to read it, a visitor to this site wrote a pretty extensive letter to the Coricraft CEO and wanted it published on this site.

It details the delivery policy and refund/return policy.

Quite a long read :-)

Coricraft Refund Policy Hell

]]> By: Eli Viljoenhttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1803 Eli Viljoen Wed, 24 Mar 2010 03:45:18 +0000 http://www.houseintohome.co.za/?p=206#comment-1803 Follow up on my post: Everything was delivered except for 2 pices of art work. Now that took another headache and half to get that done. Someone needs to walk into this company, close their doors, start writing customer care policies and set them in place, start training sales people from the ground up and then, ONLY THEN open back the doors to the public. This company has excellent furniture but the CEO is either starring himself blind to all these web complaints or HE needs to GO!! You cant even fing anything on the CEO of Coricraft on google.....?? Topsecret?? Follow up on my post: Everything was delivered except for 2 pices of art work. Now that took another headache and half to get that done. Someone needs to walk into this company, close their doors, start writing customer care policies and set them in place, start training sales people from the ground up and then, ONLY THEN open back the doors to the public. This company has excellent furniture but the CEO is either starring himself blind to all these web complaints or HE needs to GO!! You cant even fing anything on the CEO of Coricraft on google…..?? Topsecret??

]]> By: Jameshttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1791 James Sat, 13 Mar 2010 09:12:33 +0000 http://www.houseintohome.co.za/?p=206#comment-1791 WOW, that DEFINITELY makes things a little clearer now... WOW, that DEFINITELY makes things a little clearer now…

]]> By: tittlemousehttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1790 tittlemouse Sat, 13 Mar 2010 08:53:09 +0000 http://www.houseintohome.co.za/?p=206#comment-1790 Just in case you didn`t read it between the lines, yes, they are using your money, interest free, to fund the production for the couches they are selling to Spain etc. Not illegal perhaps, but certainly immoral. Just in case you didn`t read it between the lines, yes, they are using your money, interest free, to fund the production for the couches they are selling to Spain etc. Not illegal perhaps, but certainly immoral.

]]> By: tittlemousehttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1789 tittlemouse Sat, 13 Mar 2010 08:50:36 +0000 http://www.houseintohome.co.za/?p=206#comment-1789 Nothing here has changed,since i left their employ, I simply couldn`t take the embarrassment of people being upset all day long. YES the sofa`a are good quality and the design is superb. BUT the service stinks and is often dishones, reason being, they sell to big decorators overseas, so they take your deposit, tell you it will take 3 weeks or whatever (that is what the staff are also told btw) and then they sell all your couches in bulk to the overseas buyer, and leave you to go to the back of the line. Guess who takes the punch? yep, the poor salesperson who told you in good faith what he was told to say. Now he gets called a liar, its very demoralising, no wonder they eventually all switch off. Yes they do work on commission, a very good one too, so for a while they all take the punch, but int he end get miserable and disillusioned and leave. If you buy there, you will get your things after a very very long wait, you will have to pay upfront, and if you want to cancel your order it will take ages too. So decide before you buy if you are prepared to wait much, much longer than quoted, (in most case). Oh, and the reason they don`t call you, is that they are too scared to tell you the lies that head office is feeding them, and then to face your wrath. So you will have to do all the following up as well. Nothing here has changed,since i left their employ, I simply couldn`t take the embarrassment of people being upset all day long. YES the sofa`a are good quality and the design is superb. BUT the service stinks and is often dishones, reason being, they sell to big decorators overseas, so they take your deposit, tell you it will take 3 weeks or whatever (that is what the staff are also told btw) and then they sell all your couches in bulk to the overseas buyer, and leave you to go to the back of the line. Guess who takes the punch? yep, the poor salesperson who told you in good faith what he was told to say. Now he gets called a liar, its very demoralising, no wonder they eventually all switch off. Yes they do work on commission, a very good one too, so for a while they all take the punch, but int he end get miserable and disillusioned and leave.
If you buy there, you will get your things after a very very long wait, you will have to pay upfront, and if you want to cancel your order it will take ages too. So decide before you buy if you are prepared to wait much, much longer than quoted, (in most case). Oh, and the reason they don`t call you, is that they are too scared to tell you the lies that head office is feeding them, and then to face your wrath. So you will have to do all the following up as well.

]]> By: Eli Viljoenhttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1787 Eli Viljoen Thu, 11 Mar 2010 13:41:15 +0000 http://www.houseintohome.co.za/?p=206#comment-1787 Oh well. I started reading the comments on this company only after I had gone and placed my order for R70,000 to furnish my moms apartment in Pretoria and paid the deposit. I live in NY sbtw. My experience started out pretty rocky. First after several e mails and long distance phone calls to this store could I not get an order from the store in Zambezi cause they did not know how to spell "YAHOO" correctly. I just gave up and called Rustenburg. Dont know why. Maybe cause I went to school in Koster lol. I got a bit further here thank God. I got an order but then the communication eventually started dying off too. EVENTUALLY I struck GOLD!! ROBBIE NORTJE AT THE RUSTENBURG STORE!! Now listen here, this guy knows what he is doing and he is on top of his game. He e mails and communicates and I NEVER once had to remind him of something. He took care of me all the way through. Just a pitty he went on vacation a few weeks ago and referred me to someone useless Cindy Lee Job. I have to say. The furniture got delivered and the remaining items will be delivered on Friday. All in all I would rate Robbie at a 10 and Coricraft at a 1. It is such a pitty that this company has such beautiful furniture but they have useless, useless customer service. Time and time I had to remind people towards the end that Im actually doing them a favor buying from them and not the other way around. Im glad I found Robbie. If I need anything else I will sure as hell wait until I can deal with him and him only. He takes charge and gets the job done RIGHT!! Also not sure if they work on a commission basis or not. Oh well. I started reading the comments on this company only after I had gone and placed my order for R70,000 to furnish my moms apartment in Pretoria and paid the deposit. I live in NY sbtw. My experience started out pretty rocky. First after several e mails and long distance phone calls to this store could I not get an order from the store in Zambezi cause they did not know how to spell “YAHOO” correctly. I just gave up and called Rustenburg. Dont know why. Maybe cause I went to school in Koster lol. I got a bit further here thank God. I got an order but then the communication eventually started dying off too. EVENTUALLY I struck GOLD!! ROBBIE NORTJE AT THE RUSTENBURG STORE!! Now listen here, this guy knows what he is doing and he is on top of his game. He e mails and communicates and I NEVER once had to remind him of something. He took care of me all the way through. Just a pitty he went on vacation a few weeks ago and referred me to someone useless Cindy Lee Job. I have to say. The furniture got delivered and the remaining items will be delivered on Friday. All in all I would rate Robbie at a 10 and Coricraft at a 1. It is such a pitty that this company has such beautiful furniture but they have useless, useless customer service. Time and time I had to remind people towards the end that Im actually doing them a favor buying from them and not the other way around. Im glad I found Robbie. If I need anything else I will sure as hell wait until I can deal with him and him only. He takes charge and gets the job done RIGHT!! Also not sure if they work on a commission basis or not.

]]> By: Bradhttp://www.houseintohome.co.za/coricraft/coricraft/#comment-1728 Brad Fri, 22 Jan 2010 11:26:32 +0000 http://www.houseintohome.co.za/?p=206#comment-1728 It does not seem to me that you are over it. I treat them as furniture manufactures and that exactly what they are furniture manufactures not customer service centres. I post again when I get my sofa to prove you wrong. It does not seem to me that you are over it.
I treat them as furniture manufactures and that exactly what they are furniture manufactures not customer service centres. I post again when I get my sofa to prove you wrong.

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