Comments on: Coricraft Refund Policy Hell

By: suzie

suzie — Thu, 17 Mar 2011 20:41:58 +0000

My husband and i went to the Boksburg store and we decided we would buy lounge furniture,patio furniture and a few other pieces but after reading all these comments, i think we will look else where first. Thanks for the info

By: James

James — Thu, 29 Jul 2010 10:14:47 +0000

WOW! It took a manager to organise a refund. That is just shocking, and a pain in the coricraft (my new term for rear end).

By: Vovo

Vovo — Thu, 29 Jul 2010 09:18:38 +0000

Its been almost a month waiting for my refund….This week was the last stroll I decided to email on of the big retail managers citing the dates I have called their head offices and the countless excuses I had had for my funds not being transferred. Thanks to him my refund has been made available within 2 days of contacting him. Aaargh it will take some years for me to forget this experience and sadly I won’t be visiting Coricraft any time soon. Their couches are great but the service experience has been appalling!!

By: Vovo

Vovo — Mon, 19 Jul 2010 09:46:48 +0000

I finally received my second couch on the 9th of July. At the time we bought this seond couch it was on a mark down special. However 2 weeks later when we had it delivered it was back to the normal price. My hubby and I had to go in and ask for our refund. We waited close to 30 minutes to be served upon which the consultant made us feel like we were trying to rip off Coricraft of a R1000. He seemed to have somehow forgotten about the special. Luckily we had record of our communication as well as the day we purchased the couch. Its been more than a week and the refund has not been made into my account and I will probably have to follow up again. What annoys me about Coricraft is that their furniture is good and they do provide added value services like puffying up your cushions and added gurantee period on the frame of the couch which the average shops don’t provide….however the staff seem so demotivated and used to making promises they can’t meet. I think management should really look into this staff issue more closely because as the comments above show a lot more people will be deterred. Second I hate the fact that I still get sms’ of their special like R1000 off this or that and mean time I am awaiting my refund….aaargh

By: James

James — Mon, 19 Jul 2010 09:05:43 +0000

Ouch.

Well, don’t just tell everybody not to buy from Coricraft, tell them to visit http://www.HouseIntoHome.co.za/coricraft and read what other people have said…

By: Christen van den Heever

Christen van den Heever — Mon, 19 Jul 2010 08:41:48 +0000

I unfortunately only read the comments on Coricrafts service after it was too late. I bought a dining room suite from them at the beginning of June at their Centurion Branch, I got bad service from them but that is the least of my problems. The order was meant to take 2 weeks to be delivered after 2 weeks I was called to inform me that the container that arrived was totally damaged and I would have to wait a further 2 weeks, we waited. after 4 weeks I went to the store to enquire when my order would arrive but the lady who assisted was not really in the mood to assist me but ended up checking in anyway and told me that it would take another 2 weeks due to Transnet strikes and whatever other excuse she could think of. I then posted a complaint on HelloPeter.com, I received a phone call the next day from their head office to assist. I received the delivery on Friday after 7 weeks, when they offloaded the stuff I saw that all the chairs were damaged. I called head office and am now told that I have to wait 3 weeks for the next container to arrive. They have lost a customer for life, I will NEVER buy from Coricraft again and I will tell everyone I know about the bad experience.

By: Jena

Jena — Wed, 14 Jul 2010 09:23:39 +0000

I have the cash and WAS on the verge of purchasing leather couch and cupboard there – R25 000. Will rather look elsewhere as I do not have time to fight with furniture store staff and would like to enjoy my new lounge.I am not going to allow a furniture store to spoil my spring and summer and possibly next winter!

By: Raleigh Gordon

Raleigh Gordon — Sun, 11 Jul 2010 17:59:17 +0000

After reading about this kind of service from Coricraft I will definately not buy my leather recliner from them. There is so much of this happening in our beautifull country today.Yes the world cup has been great but there is so much else lacking in our day to day lives God help us.
From a concerned citizen of South Africa

By: Vovo

Vovo — Wed, 07 Jul 2010 22:29:16 +0000

Its a pity I’m i n almost a similar situation but I asked the delivery guys to take the couch back. We had to go back to Design Quarter to choose an alterntive couch. Its been 3 weeks and no delivery. We were promised it would be delivered within a week and now there is no feedback from our sales consultant Darren. My husband has also tried to get feedback. Today I had to threaten that I would need a refund and have now been told to expect my couch in 2 days. I wish I had come across this website earlier. All the same after the couch gets delivered I hoping we will get our refund of R2000 as well. I will keep you posted.

By: E Williams

E Williams — Wed, 07 Jul 2010 07:38:37 +0000

I am one of the lucky few to have received excellent service at Coricraft in Morningside, but only because I was served by a lady called Kumantha. On previous occasions I walked into the store and was completely ignored by surly looking women who were only interested in looking at my shoes. On the occasion that I was finally prepared to buy something I was approached by Kumantha who was friendly, attentive and knew her products well. She kept her promises, was accomodating when I needed to revise the delivery address and date and came through for me when the warehouse made an error. I would happily shop there again, but only if Kumantha is there to serve me.